Legal

Terms of Service

Last updated: June 18, 2026

1. Service Description

These Terms govern your use of the Xaedros platform, operated by Vaglica Group LLC (“Vaglica Group,” “we,” “our,” or “us”), accessible at app.vaglicagroup.com. We provide an AI-powered business automation platform including lead generation, outreach automation, CRM, invoicing, social media management, property management, and related services.

2. Account Responsibilities

You are responsible for: (a) maintaining the security of your account credentials; (b) all activity that occurs under your account; (c) ensuring your outreach complies with all applicable laws including CAN-SPAM, GDPR, CCPA, and CASL; (d) providing accurate business information; (e) having proper authorization to send communications from connected accounts; and (f) ensuring your use does not violate any third-party rights.

3. Acceptable Use

You agree not to: use the platform for any unlawful purpose; send spam, deceptive, or misleading communications; violate any applicable laws or regulations; attempt to access other users’ data; reverse-engineer, decompile, or disassemble the platform; use the platform to transmit malware or harmful code; or resell or sublicense access to the platform without written consent.

4. Data & Privacy

Your use of the platform is governed by our Privacy Policy, incorporated here by reference. For enterprise clients requiring a Data Processing Agreement (DPA), please see our DPA page or contact us to execute one directly.

5. Third-Party Services

The platform integrates with Google Workspace, Amazon Web Services, Cloudflare, Anthropic, Twilio, and other third-party services. Your use of these integrations is subject to their respective terms. We are not responsible for the availability, functionality, or security practices of third-party services. You are responsible for maintaining valid authorizations for all connected accounts.

6. Billing & Cancellation

Subscription fees are billed monthly or annually in advance. You may cancel at any time via your account settings or by contacting support. Upon cancellation, your account remains active until the end of the current billing period. No refunds are issued for partial billing periods. We reserve the right to modify pricing with 30 days’ written notice. Continued use after the notice period constitutes acceptance of the new pricing.

7. Uptime & Service Level

We target the following monthly uptime SLAs: Growth plan — 99.5%; Established and Enterprise plans — 99.9%. Current service status is available at status.vaglicagroup.com. Scheduled maintenance windows are excluded from SLA calculations. SLA credits, if applicable, must be requested within 30 days of the incident and are applied as account credits, not cash refunds.

8. Data Retention & Export

You may request a full export of your data at any time via the platform settings. Upon account cancellation or termination, we retain your data for 30 days to allow for recovery, after which it is permanently deleted. You may request immediate deletion by contacting support@vaglicagroup.com. Audit log records may be retained for up to 1 year for compliance purposes even after account deletion.

9. Intellectual Property

The platform, including all software, AI models, designs, and content, is owned by Vaglica Group LLC and protected by applicable intellectual property laws. Your data remains yours. You grant us a limited license to process your data solely to provide the services described herein.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VAGLICA GROUP SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF OR INABILITY TO USE THE PLATFORM, REGARDLESS OF CAUSE. OUR TOTAL CUMULATIVE LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE THREE MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold harmless Vaglica Group LLC, its officers, directors, employees, and agents from any claims, damages, or expenses (including reasonable attorneys’ fees) arising from your use of the platform, your violation of these Terms, or your violation of any third-party rights.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles. Any disputes shall be resolved by binding arbitration under the American Arbitration Association Commercial Arbitration Rules, conducted in Miami-Dade County, Florida. You waive any right to a jury trial or class action proceeding.

13. Changes to These Terms

We may update these Terms at any time. We will notify you of material changes via email or a platform notification at least 14 days before they take effect. Continued use of the platform after the effective date constitutes your acceptance of the updated Terms.

14. Contact

Vaglica Group LLC — legal@vaglicagroup.com — Miami, Florida, USA